Frequently Asked Questions

How do I know your company trustworthy?

Not only does Queens Carpet guarantee all of its work 100%, but all of our technicians are fully licensed, bonded and insured. Our company is completely committed to giving you the highest-quality cleaning experience without using toxic chemicals. We guarantee your complete satisfaction with our service.

Can organic cleaning agents really get my carpet clean? 

Yes! The organic cleaning products we use are not only certified safe for residential and commercial use, but are proven to work just as effectively on tough stains and ingrained soil as harsher, more toxic ingredients. By ’going green’, you are not only helping the environment, you are keeping yourself, your children and your pets from being exposed to hazardous chemical residues that could linger in your carpet for months. A big part of our cleaning ability also depends on our powerful machines, which can both force the cleaning compound deep into your carpet and powerfully extract it.

How long before I can walk on my newly cleaned carpet? 

Typically, it takes us less than one workday to clean an entire home - and you will be able to walk barefoot or in soft slippers on the carpet in 2-4 hours. Your carpet should completely finish drying within 6-24 hours - the higher the humidity, the longer the drying time.  The type of cleaning done may also have an impact. If you have us apply a fabric protector, you won’t want to walk on the carpet at all until it is fully dry. 

How many times a year should my carpeting be cleaned?

Twice-yearly cleaning is what leading carpet manufacturers recommend. Spring and fall are the best times to have your carpet cleaned - this gets rid of the stains left from dirt or mud being tracked in during the winter, and deals with stains from high-traffic areas when kids are out of school for the summer. Having your carpet cleaned professionally on a regular basis keeps soil from being trodden into the fibers and breaking them down, and makes your carpet last longer. 

Will I need to move all my furniture? 

No. You don’t have to lift a finger - we will carefully shift all of your furniture to allow for through cleaning of every inch of carpet, then return it to its correct place before our team leaves your home. 

Do you clean upholstered furniture? 

Yes! In fact, you can order a ‘bundle’ of our professional carpet, upholstery, drape and rug cleaning services to give your home a total makeover.  

Where do I drop off my rug for cleaning? 

You don‘t have to. We provide a free-pick up and return delivery service with any rug cleaning or repair. We will also move your furniture if needed to get your rug out and put it back in. We will pick up and return your rug even if you don‘t purchase an all-inclusive carpet cleaning package.  

What about odors and stains from pet ’accidents’? 

The organic cleaning compounds we use both deodorize the rug and help fight stubborn pet stains. If you attend to a stain promptly and follow up with a call to us for treatment soon after, the stain will be less likely to set in - and if you request carpet protection treatment at the time of your cleaning, most stains can be prevented altogether! 

What about bleach spots, faded sections, or holes? 

If we can’t match the dye in your carpet, we can carefully remove small portions and replace them with a carpet piece form our large stock in such a way that the replacement piece is invisible! Our seaming technique lets us replace damaged sections with tears or holes, without leaving any noticeable marks.

How satisfied can I expect to be? 

Completely satisfied. If you aren‘t, call us immediately and we‘ll make it right. Our happy customers are what gives us our good name! We believe firmly in our ability to make you completely happy using safe, organic cleaning compounds and state-of-the-art equipment handled by well-trained technicians.  We also guarantee that every technician who enters your home will treat you with the respect you deserve as a valued customer, and will handle all of your belongings with the utmost care.